Get in Touch With Us
Got a question about a casino review, spotted something on mappingmemories.ca that needs a second look, or want to flag a payout issue you have run into? This page explains how to reach the Online Casino team and what we can realistically help with.
How to Reach the Online Casino Team
Email is the best way to get in touch. Send your message to [email protected] and a member of our editorial team will read it personally — we do not rely on automated replies to close out enquiries. Try to include a few specifics: which casino brand your message relates to, the province you are playing from, and what you have already tried, if it is a payout or account question. That context lets us point you in the right direction faster.
We aim to respond within a couple of working days. During busier periods, particularly around new casino launches or major bonus updates, it may take a little longer.
What We Can Help With
- Review questions — Ask us why a particular brand from our list, such as Betninja, WinnerIsland or Zoccer, is ranked where it is, or what our editorial rating for a site actually reflects.
- Corrections — Bonus terms, wagering requirements and payout speeds at Canadian casinos change often. If you notice an offer or detail on mappingmemories.ca that looks out of date, tell us and we will verify it.
- Content suggestions — If there is a topic connected to Canadian online casinos, gambling sites or payment methods you think we should cover in more depth, we are open to hearing it.
- General site feedback — Anything that made your visit to mappingmemories.ca harder than it should have been, from broken links to confusing wording.
- Responsible gambling concerns — If you or someone close to you needs support around gambling, mention this in your message and we will point you towards appropriate resources rather than casino offers.
What We Cannot Do From Here
Online Casino is an independent comparison site, not a casino operator. We cannot access your player account, process a withdrawal, reverse a deposit or resolve a dispute over a bonus you have already claimed. For anything account-specific — a delayed payout, a locked balance, a bonus that did not credit — the casino's own customer support team is the only party who can actually act on it. Most of the brands featured on mappingmemories.ca, including options like Betscore, CrownPlay and Kinbet, list live chat or email support directly on their site; that is always the faster route for a live account issue.
Where we can help is context: if a payout delay seems out of step with what a casino advertises, or a bonus term seems unclear, we are happy to look into it for future updates to our reviews.
How We Handle Your Message
Every email is read by a real person on our team, not routed through a script. We will not add you to a marketing list for contacting us, and we do not share reader messages with the casino brands we review. If your enquiry touches on something we have published — a rating, a payout claim, a bonus figure — we treat it as a genuine prompt to double-check our own work, since keeping listings like our Best Non GamStop Casinos page accurate depends on that kind of feedback.
Before You Write In
A few things are worth checking first, since they cover the most common questions we receive:
- Bonus terms and wagering requirements are usually listed on the casino's own promotions page — these can change faster than any third-party site can track.
- Payout timings vary by withdrawal method, not just by casino, so check which option you used before assuming a delay is unusual.
- Editorial ratings on mappingmemories.ca reflect our own review criteria, not customer satisfaction scores or guaranteed outcomes for any individual player.
If your question is still open after checking these, send it through — we would rather answer directly than have you guess.
Getting a Useful Reply, Faster
The clearer the message, the quicker we can act on it. If you are reporting an error on a specific page, include the section or offer you are referring to. If you are asking about a casino not listed among our reviewed brands, let us know — we only name, rank and link the operators we have actually assessed, so we cannot speak to others, but we can tell you why a brand may or may not have made our list.
Thank you for taking the time to reach out. Reader questions and corrections are a genuine part of how Online Casino stays useful, and we read every one that comes in.